Patient Portal Information Center
The Patient Portal provides secure online access for Weeks patients. You will be able to:
- Access lab results
- Review upcoming appointments
- View your personal medical records i.e. immunization history, referral history, medication list, allergy list
- Patients can ask their provider a question or make a request, such as prescription refills, appointments, lab tests, and referrals.
Check Out & Download Our Patient Portal Mobile App.
Frequently Asked Questions
What do I need to do first?
Download and print the Patient Portal Authorization Form. Forms are also available at every physician’s office.
What do I do with my form after I filled it out?
You can drop it off at any of our office locations or mail to Weeks Medical Center, Attention Medical Records, 170 Middle Street, Lancaster NH 03584.
What happens after I have submitted my form?
Please allow seven days for processing. You will receive an email with a temporary password and a letter form the Patient Portal Team.
Who can sign up for patient portal?
We currently offer this option to our patients ages 18 and older.
What if both my spouse and I want to sign up, but we only have one email address?
You need to know that messages will be sent to the email provided, user name and password, as well as notifications that information on your portal has been updated. It is your responsibility to provide us with a secure email address that can be used for those types of messages.
How do I sign on and access the patient portal?
The patient portal is used only by patients who have been enabled by the practice to access the system (Web-enabled). The features available for the patients depend upon the settings established by the practice.
See the sign on steps in Initial Sign On Guide (PDF) document and learn about the features available.
Click here to access the Patient Portal site or on the button in the upper right hand corner of the website.
How do I use the patient portal after logging in?
After logging in, as a patient, you will see the practice’s customized Patient Portal Home page. There you can access information, ask medical or administrative questions of the practice, receive reminders from the practice, and review specific documents, results, and reports regarding your healthcare.
See Patient Portal User Guide (PDF) document to learn more.
What if I don’t remember my user name?
You will have to call the Patient Portal Team at 788-2521 to have your user name resent to you.
What if I don’t remember my password?
You can reset your own password from the portal website by following the instructions and answering security questions.
Follow these steps found in the Forgot Password (PDF) document.
What happens if my account is locked out?
You are allowed 3 attempts to successfully log into the Patient Portal. After the third failed attempt, for your protection, your account will be locked out. You will need to call the Patient Portal Team at 603-788-2521 to request that your account be reset. It is recommended that you confirm your email address with the team member as they will send you an email with your new password.
Why are there no lab results when I select a certain lab test?
In general, lab tests and x-ray orders will be published if the results were received on or after 9/1/11. Tests before that date were not formatted for the Patient Portal system.
Why is there no result when I select an x-ray test?
Our current system does not send results back to your provider electronically like it does for most lab tests. We are therefore not able to post these on your portal.
What if I notice something is not correct on the portal, such as allergy medication?
You should make a note of this and discuss it with your provider at your next visit.
Do you have a question?
If you have additional questions, please call our Patient Portal Team at 603-788-2521.